Last updated: July 2026
HL Patient Portal ("the Platform", "we", "us") is software that lets medical spas and wellness clinics ("Clinics") offer their patients a branded portal for intake, ordering, treatment tracking, and messaging, integrated with the Clinic's own CRM and payment accounts. By creating an account or using a Clinic's portal, you agree to these terms.
All medical services, prescriptions, treatment decisions, and patient relationships belong to the Clinic and its licensed providers. Content in the Platform (including trackers, calculators, reminders, and educational material) is informational tooling and is not medical advice. Patients should always follow the guidance of their own providers, and contact emergency services in an emergency.
You must provide accurate information and keep your credentials confidential. Clinic staff accounts may only be used by the individual they were issued to. We may suspend accounts that present a security risk or violate these terms.
You may not misuse the Platform — including attempting to access other clinics' or patients' data, probing or disrupting the service, uploading malicious code, scraping, reselling access, or using the Platform for unlawful purposes.
Clinic subscriptions begin with a 14-day free trial; a payment method is required and the selected plan is charged automatically when the trial ends unless cancelled first. Plans renew monthly until cancelled from the billing page, and cancellations take effect at the end of the current billing period. Fees are non-refundable except where required by law. We may change pricing with advance notice, effective at the next renewal.
As between the parties, Clinics own their business data, and patients keep the rights described in our Privacy Policy, including in-portal export and deletion. On termination, Clinics may request an export of their data; we retain what the law requires (such as audit logs) and delete the rest on a reasonable schedule.
We own the Platform and everything in it other than customer content. Clinics grant us the licenses needed to host and display their branding and content in order to run their portal. Feedback may be used to improve the Platform without obligation.
We work to keep the Platform available and secure, but it is provided "as is" and "as available" without warranties of any kind. We may improve or modify features over time and will use reasonable efforts to avoid material regressions.
To the maximum extent permitted by law: we are not liable for indirect, incidental, special, or consequential damages, or lost profits or revenues; and our total liability for any claim relating to the Platform is limited to the amounts the relevant Clinic paid us in the twelve months before the event giving rise to the claim. Nothing here limits liability that cannot be limited by law.
Clinics may cancel at any time from the billing page. We may suspend or terminate access for material breach, non-payment, or security risk, with notice where practical. Sections that by their nature should survive (data, liability, intellectual property) survive termination.
We may update these terms; material changes will be announced in the portal and take effect at your next renewal (for Clinics) or continued use (for patients). Questions: support@hlpatientportal.com.